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Cemetery Representative (OA)

Represents the Great Lakes National Cemetery meeting funeral directors, families and honor guard members who are attending committal services or burials at the Cemetery.
Provides information to bereaved family members concerning gravesite and marker information.
Retrieves gravesite information from the KIOSK or BOSS (electronic burial register) in assisting families locating loved ones' gravesites.
Processes all required paperwork to assure proper placement of remains and ordering of markers.
Duties include but are not limited to:
maintaining control of traffic to the cemetery, directing funeral corteges so as to keep all family members together, accompanying families to committal shelters and gravesites, providing veteran burial benefit information to family members and visitors, answering general questions of family and visitors, assisting visitors and family members locating gravesites.
Performs public outreach as needed.
This position is at the full performance level.
Tour of Duty:
Required to work Monday through Friday, 8:
00 am to 4:
30 pm.
May include occasional weekends.
Due to the mission of the National Cemetery, the cemetery cannot be closed for more than 2 consecutive days at any given time.
Additionally, when a Federal holiday falls on a Monday or Friday, staff may be required to work on that holiday or a Saturday.
All staff is required to work Memorial Day and Veteran's Day each year.
Staff will be required to work overtime, weekends and holidays when necessary to meet the needs of the cemetery.
Occasionally staff may be called back to the facility to perform emergency overtime work.
Relocation expenses are not authorized.


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